Frequently Asked Questions

How long do I have to request a return?

You can submit a return request within 30 days after your order has been delivered. The item should be unused, unworn, and in substantially the same condition as when received, with the original packaging, tags, inserts, and accessories included where applicable.

How do I start a return?

Contact support@kujinon.com within the 30-day return period and provide your order number along with a brief reason for the request. Once approved, we will send you the instructions for returning the item.

Who pays for return shipping?

Return shipping costs are generally the customer's responsibility unless applicable law or a separate arrangement with Kujinon provides otherwise. We recommend using a tracked service and keeping your shipping receipt until the return is completed.

When will I receive my refund?

Once your return has arrived and passed inspection, an approved refund is generally processed within 7 days. The time needed for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider. No restocking fee is charged for approved returns.

Can I exchange an item?

Yes. You can request an exchange for a different size, color, or available variation by contacting support@kujinon.com within 30 days of delivery. Exchanges require approval and depend on the availability of the requested item.

Can I cancel my order after placing it?

Please contact us as soon as possible if you would like to cancel an order. A cancellation can be requested while the order is still awaiting preparation. Once the package has been handed over for delivery, the shipment can no longer be cancelled, although an eligible return may be requested after delivery.

How long does shipping take?

Orders placed before 4:00 PM (GMT-6) enter processing on the same business day. Preparation and dispatch generally take 1–2 business days, Monday through Friday. After dispatch, delivery usually takes 7–10 business days depending on the destination and carrier. Eligible orders shipped within the United States qualify for free shipping.

How can I pay for my order?

Payments are processed through PayPal. At checkout, you can use your PayPal balance or another payment method available through your PayPal account, including eligible credit cards, debit cards, or linked bank accounts.