Return and Refund Policy

Return Eligibility

Return requests can be submitted within 30 days following the delivery of your order. To qualify for a return, the item must be unused, unworn, and in substantially the same condition in which it was received. Original packaging, tags, inserts, and accessories should be included whenever applicable.

Kujinon reserves the right to decline a return if the merchandise shows signs of use, alteration, damage, misuse, or is otherwise returned in a condition that does not meet the requirements of this policy.

Return Requests

To start a return request, please contact us at support@kujinon.com no later than 30 days after your order has been delivered. Include your order number and a brief explanation of the reason for the return.

Once your request has been reviewed and approved, we will provide the instructions needed to send the item back. Merchandise returned without prior approval may be delayed, refused, or found ineligible for a refund.

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend choosing a shipping service that includes tracking and keeping your shipping receipt until the return has been completed. Kujinon is not responsible for returned packages that are lost, damaged, or delayed while being transported to us.

Refunds

When a returned item reaches us, it will be reviewed to confirm that it meets the conditions outlined in this policy. If the return is approved, the applicable refund will be sent back to the payment method used for the original purchase.

Approved refunds are generally processed within 7 days after the returned merchandise has been received, inspected, and approved. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Kujinon does not charge restocking fees on approved returns.

Exchanges

If you would like to request a different size, color, or available variation, please contact support@kujinon.com within the applicable 30-day return period.

All exchanges require prior approval and depend on the availability of the requested item. Merchandise sent for an exchange must meet the same condition requirements set out in this Return Policy. If the requested replacement is unavailable, Kujinon may offer a refund or another suitable resolution.

Order Cancellations

If you decide that you no longer want to proceed with an order, please contact Kujinon at support@kujinon.com as soon as possible. A cancellation may be requested while the order is still awaiting preparation. After the package has been handed over for delivery, we are no longer able to stop or cancel the shipment. Eligible merchandise may still be returned after delivery in accordance with this Return Policy.

Damaged or Wrong Products

If your order arrives damaged or contains a different item from the one you ordered, please contact us as soon as possible. Where available, include photographs of the product, packaging, and shipping label so our team can assess the situation. We will review the details and provide instructions regarding a replacement, refund, or another appropriate resolution.

Terms of Service

This Return and Refund Policy forms part of and should be read together with the Kujinon Terms of Service. The conditions described in this policy are applied in accordance with those terms and any applicable legal requirements.