Shipping Policy

Order Processing and Shipping

Orders submitted before 4:00 PM (GMT-6) are placed into processing on the same business day. Orders generally require 1–2 business days for preparation and dispatch, Monday through Friday. After dispatch, delivery is expected within 7–10 business days, depending on the destination and the carrier handling the shipment.

Free shipping is available for all eligible orders delivered within the United States. No separate shipping fee will be added at checkout for qualifying domestic deliveries.

After your purchase has been completed, an order confirmation will be sent to your email address. Once your order has been dispatched, you will receive another email with the available tracking information so you can follow the shipment.

Shipping Carriers

Kujinon may use established carriers such as USPS, UPS, and FedEx to deliver orders. The carrier assigned to a shipment can differ depending on the delivery address, package requirements, available services, and other shipping considerations.

Delivery Delays

Estimated delivery times are provided as a general guide and may be affected by circumstances outside our control. Carrier workload, severe weather, public holidays, transportation interruptions, and other unexpected events can occasionally extend transit times.

If your shipment has not arrived within the expected delivery period, we recommend allowing up to three additional business days before contacting us. If the package remains undelivered after this additional time, please email support@kujinon.com so we can review the available shipment information and assist you further.

Order Cancellations

If you decide that you no longer want to proceed with an order, please contact Kujinon at support@kujinon.com as soon as possible. A cancellation may be requested while the order is still awaiting preparation. After the package has been handed over for delivery, we are no longer able to stop or cancel the shipment. Eligible merchandise may still be returned after delivery in accordance with this Return Policy.

Damaged or Wrong Products

If your order arrives damaged or contains a different item from the one you ordered, please contact us as soon as possible. Where available, include photographs of the product, packaging, and shipping label so our team can assess the situation. We will review the details and provide instructions regarding a replacement, refund, or another appropriate resolution.